How can we help?
Looking for something you bought? Go to Find my purchases.
For buyers
I bought something but can’t find the email.
Check your spam or promotions folder for an email from Sellpage. You can also get a fresh link any time at Find my purchases using the email you used at checkout.
My download link says it has expired.
Links work for 30 days. Request a new one at Find my purchases; it arrives in a minute or two.
Can I get a refund?
Yes. Paid products have a 14-day, no-questions refund. See the refund policy for how to ask.
I have a question about the product itself.
Contact the creator through the social links on their storefront. They know their product best.
For creators
How do I add a product?
In your dashboard, open Products and choose New product. Add a name and price, upload the files and a cover image, then Publish. Publish your storefront too, under Storefront, so people can see it.
Can I sell paid products yet?
You can set a price and publish. Until paid checkout opens, buyers see “Buy now, coming soon”. Free downloads work today.
What does the free plan include?
One product, your storefront, themes, file delivery and analytics. More products come with paid plans later.
My storefront changes don’t show.
Changes appear as soon as you save. If you still see the old version, refresh the page.
Where do visitors come from?
Analytics shows your top sources. Instagram’s app often hides them, so add ?ref=instagram to the link in your bio to count those visits.
How do I change my store address?
Store addresses can’t be changed yourself yet. Email us and we’ll help.
Still stuck?
Email support@sellpage.store with the email address you use on Sellpage and what happened.